Refund policy

We generally do not accept returns unless the product is damaged or defective. If you believe you have an exceptional case, please reach out to us at support@avataroffroad.com.

If an exception is granted, the item must be in the same condition that you received it—unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase. Please note that you will be responsible for return shipping costs, and a 20% restocking fee will apply.

To request a return, contact us at support@avataroffroad.com. Returns sent without prior approval will not be accepted.

For any return inquiries, feel free to contact us at support@avataroffroad.com.

---

Damages and Issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can address the issue promptly.

---

Exceptions / Non-returnable Items
Certain types of items cannot be returned. Please contact us if you have any questions about your specific item.

We cannot accept returns on sale items or gift cards.

---

Exchanges
Exchanges require prior approval and are not guaranteed. If you'd like to exchange an item, please contact us at support@avataroffroad.com for authorization.

---

Refunds
Once we receive and inspect your return (if accepted), we will notify you about the approval status of your refund. Approved refunds will be processed back to your original payment method within 10 business days.

If it has been more than 15 business days since your refund was approved and you haven't received it, please contact us at support@avataroffroad.com.